Staying Connected With Loved Ones From Dubai

Published on October 2, 2025 and written by Cyril Jarnias

Dubai, this futuristic metropolis nestled in the heart of the United Arab Emirates, attracts millions of visitors and expatriates each year. Whether you’re on a business trip, vacation, or considering relocating, staying in touch with your loved ones is essential. Fortunately, Dubai offers state-of-the-art communication infrastructure, allowing you to stay connected easily. Let’s explore together the best options for communicating from this dynamic city.

Telecom Giants in Dubai: Your Gateway to the World

In Dubai, the telecommunications landscape is dominated by three major players: Etisalat (now known as E&), Du, and Virgin Mobile. These operators offer a comprehensive range of services, from mobile plans to high-speed internet connections.

E& (formerly Etisalat) is the oldest and largest operator in the United Arab Emirates. Renowned for its exceptional network coverage, E& offers plans tailored to the needs of residents and visitors. For tourists, E& provides prepaid SIM cards starting at $14 (49 AED) for 2 GB of data valid for one month. These plans also include calling minutes, perfect for staying in touch with your loved ones locally and internationally.

Du, the second-largest operator, stands out for its flexibility and competitive offers. With prepaid plans starting at $14 (49 AED) for 4 GB of data over 7 days, Du often provides more data for a similar price to E&. A notable advantage of Du is the ability to make small data top-ups, ideal for short stays or occasional needs.

Virgin Mobile, although less widespread, offers attractive deals for heavy data users. Their plans, starting at $43 (150 AED) for 21 GB over 7 days, are particularly suitable for intensive users of social media and messaging apps.

For expatriates or long-term visitors, these operators also offer monthly contract plans, often providing more advantageous rates and larger data volumes. It’s important to note that to obtain a contract plan, you’ll need to present a valid residence visa.

Home Internet: Your Remote Office in Dubai

For those settling in Dubai or staying for an extended period, a reliable home internet connection is essential. The two main fixed internet service providers are E& and Du.

E& offers high-speed broadband internet packages with speeds up to 1 Gbps. Their offers often include TV channels and unlimited calls to local landlines. Prices vary depending on the chosen speed, but expect around $85 (300 AED) per month for a 250 Mbps connection.

Du offers similar services, with internet packages ranging from 10 Mbps to 1 Gbps. Their offers often come with attractive promotions, such as free months or discounts on installation fees. A 250 Mbps plan with Du costs approximately $80 (280 AED) per month.

Both providers offer contracts with or without commitment, providing valuable flexibility for expatriates. It’s important to note that installation can take a few days, so it’s recommended to plan ahead if you need a connection upon arrival.

For those seeking a more flexible or temporary solution, both operators also offer portable 4G/5G routers. These devices allow you to create a mobile Wi-Fi hotspot, ideal for short stays or while waiting for a fixed line installation.

Communication Apps: Stay Close Despite the Distance

In Dubai, the use of communication apps is subject to certain restrictions. However, contrary to what one might think, many options remain available to stay in touch with your loved ones.

WhatsApp is widely used in Dubai and the United Arab Emirates. The app works without restrictions for text and voice calls. However, video calls can sometimes be blocked, although this situation tends to improve.

Skype has been officially authorized in Dubai since 2018. You can use it for voice and video calls, as well as sending messages. However, it’s recommended to download the app before your arrival, as access to the Skype website may be restricted.

Zoom and Microsoft Teams are also authorized and widely used, particularly in professional settings. These platforms are especially useful for expatriates working remotely or in regular contact with international teams.

FaceTime generally works without issues for iPhone users, provided the app is already installed on your device before arriving in Dubai.

It’s important to note that some apps popular in other countries, such as Facebook Messenger for voice and video calls, may be blocked. However, text messaging on these apps generally works without problems.

To bypass these restrictions, many residents and visitors use VPNs (Virtual Private Networks). Although using a VPN is not illegal per se in Dubai, it’s important to use them responsibly and respect local laws.

Internet Cafés and Coworking Spaces: Your Temporary Office

Dubai is full of cafés and coworking spaces offering free Wi-Fi, perfect for working or making a video call in a calm and professional environment.

Cafés like Starbucks, Costa Coffee, or local chains like More Café generally offer free Wi-Fi to their customers. These places are ideal for a quick call or sending a few emails.

Shopping malls in Dubai, like the Dubai Mall or the Mall of the Emirates, also provide free Wi-Fi. Although the connection may be slower during peak hours, it’s a convenient option if you’re on the go.

For those needing a more formal workspace, Dubai has numerous quality coworking spaces. Places like Impact Hub Dubai, Nook, or WeWork offer comfortable workspaces, fast internet connection, and often meeting rooms equipped for video calls. Rates vary, but expect around $22 (75 AED) for a day pass.

Some Dubai hotels also offer business centers equipped with computers and high-speed internet. These spaces are often accessible free of charge for hotel guests and can be an excellent option for an important call or video conference.

Tips to Optimize Your Communication from Dubai

To make the most of communication options in Dubai, here are some practical tips:

• Preinstall your apps: Make sure all necessary communication apps are installed on your device before arriving in Dubai. This will avoid potential access or download issues once on site.

• Use a VPN cautiously: If you choose to use a VPN, ensure you do so responsibly and in compliance with local laws. Avoid using VPNs to access illegal or restricted content.

• Take advantage of roaming offers: If you’re only in Dubai for a short period, check the roaming offers from your usual operator. Some offer special packages for the United Arab Emirates that may be more advantageous than a local SIM card for short stays.

• Explore portable Wi-Fi options: For maximum flexibility, consider renting a portable Wi-Fi router. These devices allow you to have an internet connection wherever you go, ideal if you frequently travel between Dubai and other emirates.

• Be mindful of time zones: Remember that Dubai has a time difference with many countries. Use apps like World Time Buddy to schedule your calls at convenient times for you and your contacts.

By following these tips and exploring the various available options, you’ll be able to easily stay in touch with your loved ones, whether you’re in Dubai for a few days or for a longer period.

Cultural and Legal Considerations for Communication in Dubai

Although Dubai is a modern and cosmopolitan city, it’s important to keep in mind certain cultural and legal considerations during your communications:

Respect for privacy: Privacy laws in Dubai are strict. It is illegal to photograph or film people without their consent, even in public places. Be particularly vigilant during video calls in public spaces.

Sensitive content: Avoid sharing or discussing politically sensitive, religiously offensive, or sexually explicit content through your communications. Cybercrime laws in Dubai are severe and apply even to private conversations.

Social media: Although social media is widely used in Dubai, be cautious in your posts. Comments considered defamatory or disrespectful towards the United Arab Emirates, its leaders, or its culture can have legal consequences.

VoIP calls: Using unauthorized VoIP applications may be considered a violation of telecommunications regulations. Prefer officially approved apps for your communications.

Ramadan: During the holy month of Ramadan, be particularly attentive to your public communications. Avoid eating, drinking, or smoking in public during the day, even during video calls in public spaces.

By respecting these considerations, you can fully enjoy the many communication options available in Dubai while remaining in accordance with local cultural and legal norms.