Public Transportation in Denmark: A Practical Guide to Getting Around

Published on and written by Cyril Jarnias

With ultra-punctual trains, 24/7 automated metro, buses, harbor buses, trams, and regional trains, Denmark has one of the most efficient public transport networks in Europe. For a French-speaking visitor, the first impression can be bewildering: fare zones, multiple apps, the Rejsekort card, rules for bicycles… it can be hard to know where to start.

Good to know:

This guide covers the essentials for using public transport across all of Denmark, including Copenhagen, Aarhus, Odense, and Aalborg. It aims to help travelers get around like locals, avoiding common pitfalls, optimizing the budget, and considering specific needs (children, accessibility, bicycles).

Contents hide

Understanding the Danish System: An Integrated, Zone-Based Network

The Danish system is based on a key idea: a single ticket provides access to multiple modes of transport within a given zone. Trains, buses, metro, S-trains, light rail, and even harbor buses are integrated into a common fare structure across much of the country.

99

The number of fare zones covering the greater Danish capital region, including Copenhagen and the rest of Zealand.

The more zones paid for, the longer the ticket’s validity period increases. A 2-zone ticket costs 24 DKK and is valid for 75 minutes; an 8-zone ticket costs 60 DKK and is valid for 165 minutes. As long as the validity period isn’t exceeded, you can freely change transport modes within the covered zones without buying a new ticket.

The main operators are DSB for national and S-trains, Movia for buses in the Copenhagen region, Metroselskabet for the metro, as well as various regional companies (FynBus, Midttrafik, NT, Sydtrafik, Lokaltog, GoCollective, etc.) depending on the region.

Overview of Main Travel Passes

To navigate the fare jungle, it helps to compare the main types of products:

ProductPrimary UseMediumZones / AreaKey Notes
Single TicketOne-off tripMachine, app, bus2–12 zonesImmediate activation, more expensive than Rejsekort
City PassShort stay with many tripsApp, QR, paperDifferent versions (Small, Large, etc.)Unlimited for a period (24–120h)
Rejsekort / appFrequent use, flexibilityCard or appBus, trains, metro, light rail, ferriesCheck-in / check-out, off-peak discounts
DSB All-Zone 24hDay of intensive travel in ZealandApp, machineZones 1–99Unlimited 24h on buses + trains + metro
Copenhagen CardCity trip with museum & attraction visitsAppCapital region + airportUnlimited transport + free admissions
Pendlerkort (Commuter Pass)Home–work commutingCard / appChosen zonesMonthly, optimized rates for residents

Single Tickets, City Pass, and Other Tourist Options

For a visiting traveler, the whole challenge is to choose between single tickets, timed passes, Rejsekort, or tourist cards.

Single Ticket: The Minimal Solution

Single tickets can be purchased from automatic ticket machines at all train stations and metro stations (including the airport), from some 7‑Eleven stores in stations, from apps (Rejsebillet, DOT Tickets, DSB), and, for buses, directly from the driver in cash (Danish kroner only).

Some benchmark prices (excluding 2026 revisions already announced):

Zones PaidExample JourneyIndicative Price (DKK)Approximate Validity
2Travel within central Copenhagen2475 minutes
3Airport → Copenhagen center3690 minutes
8Long regional journey (multiple municipalities)60–661h30–1h45

These tickets are ideal for a very small number of trips. Beyond three or four trips in the same day, a City Pass generally becomes more cost-effective.

City Pass: Unlimited by Zone and Duration

The City Pass is the simplest product for a short stay, available by geographic area and duration (24, 48, 72, 96, or 120 hours). It provides unlimited access to buses, trains, metro (M1–M4), S‑trains, light rail, and harbor buses within the concerned zones.

Two versions are especially relevant for visitors to Copenhagen:

ProductZones CoveredIncludes Airport?24h Adult Price (DKK)24h Child Price (DKK)
City Pass Small1–4Yes10050
City Pass Large1–99 (Greater Copenhagen)Yes200100

These are supplemented by regional variants (West, South, X‑Large) covering all of Zealand, Lolland, Falster, and Møn. Children benefit from specific reduced fares, with the general rule being that two children under 12 travel free with an adult holding a valid ticket.

Tip:

For a tourist stay focused on Copenhagen with only airport trips, the City Pass Small is sufficient. However, if your itinerary includes visiting castles north of the capital or excursions to more distant beaches in the region, it’s generally more advantageous to opt for the City Pass Large.

Copenhagen Card: Transport + Museums

The Copenhagen Card goes beyond simple transport. It combines unlimited access to transport in the capital region (including the airport) and free admission to dozens of museums and attractions. It comes in two versions:

DISCOVER: over 80 attractions + unlimited transport.

HOP: around 40 attractions + hop‑on hop‑off tourist buses.

Entirely digital, it’s activated via an app displaying a unique QR code. Validity periods range from 24 to 120 hours and offer, on average, 30% savings compared to separate purchases, as long as you visit several sites.

For someone only taking two metro trips and visiting one museum, it’s not cost-effective. But for a visit-heavy stay, it often offers the best value for money.

Rejsekort and New Apps: How Digital Cards and Tickets Work

At the heart of the Danish system is the Rejsekort, literally the “travel card”: an electronic medium that allows travel on almost all buses, trains, and metros in the country by tapping in at boarding and out upon exiting. Historically physical, it is evolving towards 100% digital use.

Physical Rejsekort: Still Valid but Phased Out

The Rejsekort was launched in the 2000s to replace the old paper zone system. It works like a prepaid card: you top up a balance, then for each trip you “check‑in” on a blue validator when boarding, and “check‑out” when alighting or exiting the station. The system calculates the straight-line distance between the entry and exit point and deducts the corresponding fare.

Several types of cards exist:

Rejsekort Card TypeFor Whom?Card Cost (DKK)Particularities
AnonymousTourists, users without a Danish CPR80No personal data, purchase at stations
PersonalResidents with CPR50Youth, senior discounts, etc.
Super-personalResidents, with photo50Can only be used by the holder
Flex / CorporateCompanies, groups50Discount based on usage volume
Youth / SchoolStudents, schoolchildren0Specific benefits

The anonymous card is the only one easily accessible to tourists, sold notably at Copenhagen Central Station and in-station 7‑Eleven stores, with a minimum initial load.

Its use relies on three actions:

Check‑in at departure.

Check‑in at each change of mode (bus → train → metro).

Check‑out upon arrival.

Important:

If you tap at the same location for entry and exit within 20 minutes, no trip is charged. In case of a forgotten check-out, a flat fee (pre-payment) is deducted. After a certain number of forgotten check-outs over a 12-month period, the card can be blocked following two written warnings.

Note the time limits: On Zealand, a trip must be completed within 5 hours; for long inter-regional trips in Jutland or crossing the Great Belt Bridge, you have 8 to 12 hours depending on the case.

Towards the End of Physical Cards and the Rise of Apps

The trend is clear: Denmark is gradually migrating to 100% mobile solutions.

Good to know:

The physical Rejsekort card will be permanently discontinued in 2026. Today, the mobile app allows you to validate your trips (check-in/check-out), manage your profile (adult, youth, or senior fare), and automatically benefit from the off-peak discount (generally 20% outside rush hours). It’s possible to add additional travelers or a bicycle during validation. An automatic check-out function is available to limit forgetfulness.

Meanwhile, the DOT Billetter app (DOT Tickets), long used to purchase mobile tickets, must be definitively replaced by the end of 2025 by the Rejsebillet app, which is gradually becoming the main tool for single tickets, season passes, and certain youth products.

Rejsebillet, DSB, Rejseplanen: Which Apps to Use?

The Danish digital landscape may seem dense. In practice, three apps suffice for most travelers.

Rejseplanen: The “Google Maps of Danish transport“. It covers the whole country and allows you to plan a trip between addresses, stations, stops, or points of interest. You can see connections, platforms, real-time delays, and even a “Take me home” button. The app is available in English, works on iOS and Android, and offers a dark mode. It does not sell tickets but often redirects to sales apps.

Example:

Rejsebillet is the main app for purchasing travel tickets in Denmark. Initially focused on Copenhagen and the Zealand region, it is gradually expanding nationwide. It allows the purchase of single tickets (valid for 2 to 8 zones), City Passes, commuter passes (pendelkort), and certain youth cards. The app uses geolocation to automatically identify the starting zone, displays a countdown showing the remaining validity of the ticket, and accepts payment by credit card and via MobilePay.

DSB: The app of the national rail company. It is particularly useful for regional and InterCity trains: ticket purchase (including discounted “Orange” and “Orange Fri” tickets), seat reservation (30 DKK), upgrade to first class (DSB 1’), real-time departure tracking, information on delays and platform changes. The app also manages a points system exchangeable for snacks and drinks in-station 7‑Eleven stores, and a “forgotten card” service to avoid a fine if you left your pass at home.

For short stays, limiting yourself to Rejseplanen + Rejsebillet already covers most needs, with DSB being especially useful for long inter-city trips.

The Copenhagen Metro: 24/7, Automatic, and Fully Accessible

A symbol of Danish modernity, the Copenhagen Metro is a light rail network, fully automated, operating 24 hours a day, 7 days a week. It serves the municipalities of Copenhagen, Frederiksberg, and Tårnby, and is often the fastest way to cross the city or reach the airport.

Lines and Connections

The network currently has four lines:

M1: VanløseVestamager

M2: VanløseLufthavnen (airport)

M3 Cityringen: 15.5 km underground loop around the center, with 17 stations.

M4: connects the center to Nordhavn and Sydhavn, sharing part of its route with M3 between København H (central station) and Østerport.

In total, 44 stations, about 30 of which are underground, mesh the capital. The main interchange points are Nørreport (major hub for metro/S-train/regional trains), Kongens Nytorv, Frederiksberg, Flintholm, and Vanløse.

The shared section Vanløse–Christianshavn is used by both M1 and M2. The airport is directly connected to the central loop via M2, with a travel time of 12 to 15 minutes between Kongens Nytorv and Lufthavnen.

Frequencies and Schedules

Regularity is one of the great strengths of the metro:

Train Frequencies

Operating hours and intervals based on the time of week

Weekday Rush Hours

A train every 2 to 4 minutes, between 7:00 AM–10:00 AM and 3:00 PM–6:00 PM Monday to Friday.

Daytime & Evening

A train every 3 to 6 minutes during the day and evening.

Night (Friday & Saturday)

A train every 7 to 15 minutes on Friday and Saturday nights.

Night (Sunday to Thursday)

A train approximately every 20 minutes from Sunday to Thursday night.

The system is entirely computer-controlled from control centers, with no drivers in the trains. Stewards are present in stations and on board to assist passengers and check tickets.

Accessibility and Comfort

The Copenhagen Metro was designed from the start to be accessible:

All stations have elevators or ramps.

Platforms are separated from the tracks by glass screen doors.

– Inside the trains, flexible spaces with foldable seats are reserved for wheelchairs, strollers, and bicycles.

– Audio announcements and screens provide real-time information on stops and connections.

Good to know:

People in wheelchairs or with reduced mobility can use the Copenhagen Metro independently. However, it’s important to note that there are no public restrooms inside metro stations. To access them, you need to go to multimodal stations (like Copenhagen-H, Nørreport, or Østerport) or certain major public sites such as Tivoli or City Hall.

Fares and Metro-Specific Tickets

The metro shares the common zone-based system with buses and trains. You can travel with:

Single zone ticket (starting at 24 DKK for 2 zones).

City Pass (unlimited for the chosen duration).

Rejsekort / Rejsekort app.

Rejsebillet app (single tickets, passes).

Copenhagen Card.

A specific ticket, the 1-day metro ticket, exists at 50 DKK for unlimited daily travel on the metro (mostly for local use).

Ticket inspections are random, without turnstiles. Traveling without a valid ticket risks a fine of 750 DKK.

Bicycles are allowed on the metro, but with two restrictions:

Mandatory bicycle ticket (except for travelers already covered by certain specific cards);

Prohibited on weekdays during rush hour (7:00 AM–9:00 AM and 3:30 PM–5:30 PM), except in summer (June, July, August) where the restriction is relaxed.

National Trains, S‑trains, and Light Rail: Getting Between Cities

Beyond the capital, Denmark relies on a dense railway network: 2,633 km of standard gauge lines, mainly managed by the public body Banedanmark. The infrastructure is being modernized (electrified lines, ATC signaling, and gradual migration to ERTMS), with common maximum speeds of 180 km/h on main lines.

DSB, InterCity, and Regional Trains

DSB, the national company, operates most passenger trains, notably:

InterCity (IC) and InterCityLyn (ICL) for fast long-distance connections.

Regional trains serving all intermediate stations.

S‑trains around Copenhagen (S‑tog).

Some travel times illustrate the country’s compactness:

Rail JourneyApproximate Duration
Copenhagen ↔ Odense1 h 30 – 1 h 45
Copenhagen ↔ Aarhus~3 h
Copenhagen ↔ Aalborg~4 h
Copenhagen ↔ Malmö (Sweden)~40 min
Copenhagen ↔ Hamburg~4 h 56 (ECE/RJ)

Tickets for these trains are easily reserved via the DSB app or station ticket machines. DSB offers discounted tickets called “Orange” or “Orange Fri”, sold in limited quantities on certain trains and schedules. Seats can be reserved (30 DKK) but this remains optional on most domestic routes.

Good to know:

Holders of an Interrail or Eurail pass enjoy extensive access to the Danish rail network. It’s important to note that for some trains, especially fast international trains or sleeper trains, a reservation is mandatory.

Copenhagen S‑trains: The Local Commuter Rail

The S‑trains (lines A, B, C, E, F, H, Bx) serve the greater Copenhagen metropolitan area, except for Amager, with high frequencies:

Line F every 4–5 minutes during the day.

Lines A, B, C, E every 10 minutes.

H and Bx every 20 minutes.

They run from about 5:00 AM to 0:30 AM, with night service on Fridays and Saturdays. Bicycles are carried free of charge, with one major exception: boarding/alighting is prohibited at Nørreport during rush hour (7:00 AM–8:30 AM and 3:30 PM–5:00 PM) due to congestion.

Aarhus and Odense Light Rail, Future Copenhagen Tram

Several Danish cities have developed tram‑train or light rail systems:

Example:

Launched starting in 2017 in Aarhus (Denmark), the Letbane is a network that combines urban lines with extensions onto former regional tracks, serving for example Odder, Lisbjergskolen, or Grenå. It is distinguished by the use of hybrid vehicles, which function as trams in the city and as tram-trains on the regional sections.

Odense Letbane: modern tram network serving the city of Odense.

Greater Copenhagen Light Rail: line currently being deployed in Copenhagen’s suburbs, linking Ishøj to Rødovre, with an extension planned to Lyngby‑Taarbæk by 2026. The target frequency is 5 minutes during the day, 10 minutes early morning and evening. All stations are equipped with elevators, information screens, and bilingual Danish/English announcements. Bicycles are allowed free of charge.

These systems are integrated into the zone-based fare system and accept the same tickets (City Pass, Rejsekort, etc.).

Buses, Night Buses, and Harbor Buses: Completing the Network

Buses play a crucial role, especially for accessing neighborhoods not served by rail or for getting around late at night.

Copenhagen Urban Buses

Lines are classified into three main families:

A‑bus and 5C: main, very frequent lines, running almost continuously day and night. Twelve lines (including 1A, 2A, 4A, 5C, 6A, 7A, 9A, 150S, 250S, 350S, 11, 33) operate 24/7 with night frequencies of 20 to 30 minutes.

S‑bus: express lines with fewer stops, quickly connecting major hubs, from early morning until late evening.

Good to know:

Night buses (N‑bus), identifiable by an ‘N’ in their number and gray stop signs, generally run between 1:00 AM and 5:00 AM. The service varies by line: lines 90N, 91N, 98N, and 99N operate only on weekends, while lines 93N and 97N run every night.

A 2-zone ticket at 24 DKK is enough for a night trip in the city, but variations may exist depending on the payment method (app vs cash).

Harbour Bus: The Electric Boat-Bus

The harbor bus is a picturesque alternative to the classic bus: it’s a yellow boat navigating Copenhagen harbor, on lines 991 (towards Teglholmen in the south) and 992 (towards Orientkaj/Refshaleøen in the north). Eleven stops line the route, connecting notably Nyhavn, the Opera House, the Royal Library “Black Diamond”, and evolving neighborhoods like Refshaleøen.

Since 2020, the entire fleet runs on green electricity. Capacity is limited to 80 passengers per ship for regulatory reasons. Standard tickets and passes (zone tickets, City Pass, Rejsekort) are valid on board, and bicycles are carried free of charge within the urban area, subject to space.

Traveling with a Bicycle: A Country Made for Two Wheels

With about 7,000 km of separated bike lanes, a national network of 11 cycle routes totaling over 12,000 km, and up to 49% of home‑work commutes by bike in Copenhagen, Denmark is a dream destination for cyclists. This culture also permeates public transport, although precise rules govern taking bicycles on board.

General Rules by Mode of Transport

Mode of TransportBike Allowed?FareParticularities
S‑trains (Copenhagen)Yes, all hoursFreeBoarding/alighting at Nørreport prohibited in peak hours
MetroYes, outside peak hoursBike ticket requiredProhibited 7 AM–9 AM and 3:30 PM–5:30 PM (except summer)
Harbour busYesTicket may be required outside urban areaLimited by boat capacity
Regional trains / InterCityYes (standard bikes)~20 DKK / tripReservation often mandatory on IC/ICL
Urban busesGenerally noVaries by operator, very rare
Light rail Aarhus/OdenseYesVariableCheck with operator

Note: tandems and cargo bikes are allowed on S‑trains (free), but not on long-distance InterCity trains. On the latter, the number of bike spaces is limited and often must be reserved in advance (supplement of 30 DKK).

Important Cycling Rules to Know

Even though this guide focuses on public transport, it’s difficult not to mention key cycling rules, as they greatly affect coexistence with buses and trams:

Important:

To cycle safely and in compliance, it is essential to follow several rules: ride on the right and overtake only on the left, never ride against traffic, and mandatory use of bicycle lanes when they exist (riding on sidewalks or in pedestrian streets is prohibited). Hand signals are mandatory to indicate a change of direction or stopping. At large intersections, a left turn is performed in two stages. It is illegal and subject to a fine to use a handheld phone, ride with no hands, or hold onto a vehicle. While not mandatory, wearing a helmet is highly recommended, its use having increased considerably, especially among children.

Traveling with Children

Denmark has designed its system for families. The rules are simple:

Good to know:

Two children under 12 travel free with an adult holding a valid ticket. A child traveling alone gets a reduced fare (generally half the adult price) up to age 16. For international trains to Sweden (Øresund), two children under 7 travel free with an adult, and 7-15 year olds pay about half the adult fare.

Strollers are allowed everywhere, although standard buses generally only have two spaces shared with wheelchairs. During rush hour, these spaces can be full.

Accessibility: What Works Well, What Doesn’t

On paper, Danish public transport is widely accessible: mandatory assistance, fare discounts, modern rolling stock, and many stations with elevators. In practice, the picture is mixed depending on the mode of transport and the city.

Rights and Discounts for People with Disabilities

People with disabilities have specific rights:

50% discount on the standard adult fare for themselves and their companion, upon presentation of recognized documentation (Ledsager‑kort Danmark, membership card from Dansk Blindesamfund or Synscenter Refnæs, etc.).

Possibility to use a Rejsekort “kundetype handicap” to automatically apply discounts, or to purchase a child ticket through certain sales channels.

– Guide or assistance dogs travel free on all trains. On InterCity/InterCityLyn, it’s still advised to reserve a seat (30 DKK) to guarantee floor space.

Specific equipment like wheelchairs, walking aids, or adapted bicycles are transported free or at a reduced fare under precise dimensional conditions (e.g., handicap bicycle up to 78 x 190 cm with official symbol).

Assistance at Stations and on Trains

DSB and other operators offer an assistance service at most major stations, including:

Good to know:

A service for assistance boarding and alighting from trains, including deploying ramps if necessary, is available. Assistance with luggage up to 20 kg is also offered. If your departure or arrival station is not accessible, a taxi can be arranged to take you to the nearest accessible station.

The reservation rules are, however, strict:

– For national trains: request at least 12 hours before departure via phone +45 70 13 14 19 or email [email protected] (line open 24/7).

– For wheelchair spaces on InterCity/InterCityLyn: free mandatory reservation, preferably 2 days in advance, at +45 70 14 14 19, respecting maximum wheelchair dimensions (often 140 x 70 cm, sometimes 120 x 70 cm depending on the operator).

On S‑trains, however, wheelchair travel can be spontaneous: the traveler positions themselves by the first carriage, next to the driver’s cabin, and signals the driver to deploy the integrated ramp.

Good to know:

For travel from Denmark to Sweden and Norway, assistance is available by calling companies SJ and VY at least 48 hours in advance. Additionally, specific veterinary rules apply to guide dogs crossing borders.

Metro, Tram, Stations: Rather Exemplary

The Copenhagen Metro is entirely accessible. All stations have elevators, trains are level with the platform, and interior spaces are open with zones reserved for wheelchairs. The new M3 and M4 lines were designed with these needs in mind.

Most major regional and InterCity train stations have elevators. It’s still prudent to check in advance, especially in rural areas, via lists published by DSB.

The harbor buses, the Copenhagen light rail, and the trams in Aarhus and Odense also meet high standards, with audio announcements, information screens, and adapted platforms.

The Major Issue: Assistance Policy on Buses

Where the testimonials from wheelchair users are most critical is on the urban bus network, notably in Copenhagen and Aarhus. The rules stipulate:

Important:

The vehicle is equipped with a manual, non-motorized ramp at the central door. The driver is strictly prohibited from leaving their seat to provide personal assistance during boarding or alighting.

In practice, this leads to situations where drivers refuse to operate the ramp, strictly adhering to the rule, forcing travelers to rely on spontaneous help from other passengers. Some users conclude that Denmark is not suitable for fully autonomous wheelchair travel, especially if heavily dependent on buses.

Furthermore, wheelchair spaces on buses are limited (often two) and can be occupied by strollers, especially during peak hours. Finally, mobility scooters are generally refused on city buses.

In summary, for a person in a wheelchair:

The Copenhagen Metro is the most reliable means.

– Trains and S‑trains, with reserved assistance, allow you to travel across the country.

– Buses should be used with caution, preferably with a companion.

Addendum: Taxis, Specialized Shuttles, and Airports

Even in a country with a good public network, taxis and specialized transport remain useful, especially for people with reduced mobility or during extreme hours.

Taxis and Adapted Vehicles

Danish taxis are regulated and must accept foldable manual wheelchairs free of charge. For an electric or non-folding wheelchair, you need to book an adapted taxi or a minibus:

Taxa 4×35 (Copenhagen) and Dantaxi are among the reference companies and have accessible vehicles, to be reserved by phone or email.

– Specialized companies (Auto Mobile Aps, Handicap biludlejning, Harbirks Bustrafik, Handicap Befordring) also offer vans with rear ramps, sometimes for hire with driver.

250-350

The cost of a taxi ride from the airport to central Copenhagen, in Danish kroner, is significantly higher than in other European capitals.

Airports: Assistance and Sunflower Lanyard

Major Danish airports offer assistance services for people with disabilities or specific needs. Assistance booking (e.g., via DSB at +45 70 13 14 19 for rail‑air connections in Copenhagen) must be made at least 12 hours before travel; the company Falck then takes over for transport to the aircraft seat.

All Danish airports also participate in the “Sunflower Lanyard” scheme for invisible disabilities: a discreet lanyard, available at information desks or check-in counters, signaling to staff that the wearer may need more time or special assistance.

Fares, Inspections, and Fines: What to Absolutely Avoid

The Danish system operates largely on trust, without turnstiles everywhere, but random inspections are frequent and fines are dissuasive.

Important:

Traveling without a valid ticket risks a minimum fine of 750 DKK on trains and metro, and 1,000 DKK on buses. Any falsification, fraudulent sharing, or modification of a ticket (including mobile) constitutes a criminal offense, which can lead to confiscation, prosecution, and blocking of future purchases. For the Rejsekort, repeated non-compliance with check-out rules can lead to the card being blocked.

For mobile tickets (Rejsebillet, DOT Tickets, DSB), immediate-use tickets (single tickets, City Pass) are in principle non-refundable. Some products (like Orange Fri) may nonetheless be refunded up to 30 minutes before departure.

Lost Property: What to Do If You Forget Something on Public Transport?

Denmark has a precise legal framework for lost property, which also applies to public transport.

As a general rule, a found item must be handed over to the police. But if found on a bus, train, station, or airport, it can also be given to the competent service of the location (transport company, airport, etc.). For transport in Copenhagen:

Buses (Movia / DOT): items are managed by the “Copenhagen Bus Lost Property” service in Valby. You generally start by calling DOT at +45 70 15 70 00 with the line number, then you are directed.

Good to know:

Items lost on DSB trains are kept by the company for 7 days before being transferred to the police. To report a lost item, a dedicated online form must be used, except for bicycles which require a specific contact procedure.

Metro: Metro Customer Service manages a lost property storage service, reachable at +45 70 15 16 15 (Metrovej 3, Copenhagen S).

Copenhagen Airport: a dedicated service, often managed by Copenhagen Air Service (+45 32 47 47 25), handles lost luggage and items on the airport site or on board aircraft (in coordination with airlines).

For cross-border Øresundståg trains, lost property is managed by Sodexo, with a collection point at Vesterbrogade 37 in Copenhagen and specific opening hours.

The police generally keep valuable items for three months (one month for bicycles) before auctioning or donating them. A reward system may exist for the finder (about 10% of the value), but it does not apply to items found on public transport.

In Practice: How to Organize Your Travels in Denmark

Finally, some operational tips help you make the best use of this dense and technically advanced infrastructure.

Before Departure

– Install Rejseplanen to plan all trips (city to city, address to address).

– Install Rejsebillet and/or the DSB app to purchase tickets and passes, with a payment method (credit card or MobilePay if you have a Danish account).

– Check, for distant periods, announced fare adjustments (e.g., some increases of 2 DKK for 4–6 zone trips in 2026).

Once on Site

– In Copenhagen, determine if you plan few or many trips over 24–72h. Beyond three trips per day including the airport, a City Pass Small becomes very attractive.

– For an itinerant trip across the country, consider intensive use of Rejsekort (especially the app version) and Orange tickets for long InterCity trips.

– Always consider peak hours if transporting a bicycle or if in a wheelchair: the metro and some trains prohibit bikes during peak times; buses are crowded and poorly adapted.

For Special Needs

– For a wheelchair user or visually impaired traveler, plan routes favoring the metro, S‑trains, and regional trains, and book the DSB Handicap service in advance when necessary.

– For complex trips via the airport, coordinate both rail assistance and airport assistance.

– Use resources from Access Denmark, the “Lige accès” app (in Danish), and lists of accessible spaces to plan visits and breaks (adapted restrooms, accessible museums, etc.).

Good to know:

Denmark facilitates car-free travel with a dense network, integrated pricing, and digital services. To optimize your trips, it is essential to understand the zone division, choose the right travel pass (single ticket, City Pass, Rejsekort, or Copenhagen Card), and know the rules applicable to bicycles, children, and people with disabilities. Once these basics are mastered, public transport, often more convenient and faster than a car, becomes a pleasant way to get around, especially in Copenhagen.

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About the author
Cyril Jarnias

Cyril Jarnias is an independent expert in international wealth management with over 20 years of experience. As an expatriate himself, he is dedicated to helping individuals and business leaders build, protect, and pass on their wealth with complete peace of mind.

On his website, cyriljarnias.com, he shares his expertise on international real estate, offshore company formation, and expatriation.

Thanks to his expertise, he offers sound advice to optimize his clients' wealth management. Cyril Jarnias is also recognized for his appearances in many prestigious media outlets such as BFM Business, les Français de l’étranger, Le Figaro, Les Echos, and Mieux vivre votre argent, where he shares his knowledge and know-how in wealth management.

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